FAQ
The bike stations are located at hotels, are they restricted to use by hotel guests only?
Anyone with a credit card can hire a Spinway bike! Hotel guests and general public are welcome 24/7.
Do I have to wear a helmet?
Check the NT Cycling Safety PDF
Do the bikes have bells?
Check the NT Cycling Safety PDF
Where do I get helmets, locks and maps?
These are available from the Concierge or Hotel Reception There is no extra cost for these items. Helmets are fully sanitised after each use.
What can I do if I find a bike to be damaged?
If you notice a bike is damaged or there is a problem with hiring, please advise Hotel Reception or the Concierge and they will provide assistance.
Where should I ride?
Darwin has a wealth of outstanding attractions within riding distance of Spinway NT bike hire stations. Take a free map with your bike hire for suggestions on places to visit and things to see and do.
What are Spinway NT’s operating hours?
Bike hire is available from any of Spinway NT’s stations 24 hours a day, 7 days a week.
How much does it cost to hire a bike?
Spinway NT offers 5 bike hire rental options:
$14 when you hire a bike for 1 hour
$33 when you hire a bike for 4 hours
$44 when you hire a bike for 24 hour
$99 when you hire a bike for 3 days
$199 when you hire a bike for 7 days
An additional $14 per hour will be charged to your credit card if you use the bike outside the selected timeframe. The increments are by hour only. E.g. if you selected the 4 hour package and return the bike after 4 ½ hours, your credit card will be charged $33.00 + $14.00 = $47.00
Please refer to Spinway NT’s Terms and Conditions for more information
Do I need to return my bike to the same station I hired it from?
Yes. You must return your bike to the same station you checked it out from.
How many bikes can I check out with a single credit card?
You can hire as many bikes as you like per credit or debit card at any given time.
How old do you have to be to hire a bike from Spinway NT?
Spinway NT bike hire is only for users 18 years of age and over. Participants under the age of 18 must be accompanied by a parent or guardian who agree to Spinway NT’s Terms and Conditions.
Do Spinway NT bikes have brakes?
Yes. Spinway NT’s bikes are equipped with front-wheel and rear-wheel brakes. The front-wheel brake is activated by pressing on the handlebar lever. The rear-wheel brake is activated when pedals are rotated backwards.
Is it safe to hire a bike at nighttime or in the dark?
Check the NT Cycling Safety PDF
What happens if I am injured while riding?
In the event that you are injured while riding the bicycle, you should dial 000 immediately to seek emergency assistance. Bicycling involves risks and dangers of serious bodily injury, including permanent disability, paralysis, and death. Since you are riding at your own risk, you should be qualified, in good health and proper physical condition to ride a bicycle.
If you are unsure of your health and fitness to ride a bike, seek assistance from a qualified medical professional beforehand.
SPINWAY NT (CHAHH Pty Ltd) DOES NOT PROVIDE INSURANCE OF ANY KIND and does not take responsibility for any injuries or damage that may occur to the rider or other persons while using a Spinway NT bike.
What happens if my bike is stolen from me while riding?
You should contact the Police Assistance Line on 131 444. Contact Spinway NT as soon as you have a reference number from the Police. If the bike is not returned within the allocated time period or the bike is otherwise damaged beyond repair or lost, a fee of $990 will be charged directly to the credit or debit card that was used to rent the bike.
Path issues
The NT Government and the Darwin city council have a facility for cyclists to report issues with the path network (such as glass and gravel on the path, overhanging branches or other maintenance issues) – If you would like to report a path issue please visit: http://www.transport.nt.gov.au/ntroads/report-a-fault/cycle-path-faults/forms/darwin-and-palmerston
or http://www.darwin.nt.gov.au/media-centre/news/new-city-darwins-click-and-fix-app
